Security protection services are a matter of trust. Quality and reliability of the service provider drive the success. Compliance to ISO 77200 and 9001 sharpen the risk awareness with the organisation. They drive a comfortable and stable position in the market.
The Collaboration Online Suite releases you from many tasks in this area providing an always available documentation norm- and privacy conform. Instructions, cases, issues, contracts and personal data, complaints down to market observation in the web are covered from a central platform.
Compliance and Quality
Our solutions help to establish the following rules in your organisation:
- ISO 77200
- Labour and health protection
- Relevant civil norms and criminal law
Guarding technical equipments, plants, office buildings or CITs ca be supported by the modules of the co.™suite.
Core task is providing individual information secured and auditable on a need to know basis at all locations and at all times enabling staff to fulfil their obligations.
Prove this to your clients by a transparent audit trail.
Service quality can only arise from a knowledgeable and trained workforce. Therefore, a clear notification scheme for external and internal communication is a pre-condition.
All modules of the C.O.S suite provide mobile access around the clock. Everybody can find the required information everywhere, even when on duty.
The risk management function should rely on an early warning and alert system. A central system covering complaints, audit, innovation, goods reception, test analysis, contract management and social radar extracts the high risk quality issues and shows them on a dashboard. All data can be mined for common patterns or with a root cause analysis.
Hazards due to technical failures in plant incidents followed by long lasting reputational and financial impact must be avoided. To achieve this regulatory context and company culture must melt to a common security and quality awareness. Organise communication and documentation accordingly.
Compliance in daily Operations
The navigation through the information meets the users working style and preference. Process oriented, full text search, traditional tree structure with folders or a dictionary accelerate the retrieval and provide a satisfying user experience everywhere on a mobile device- even under the pressure of the daily operations or in extraordinary stress situations. Risk dependencies can be embedded to stimulate the awareness. Process responsibles or super visors can control communication and status of the documentation within their sphere.
Stakeholder reporting for external parties is supported with pre-furnished standard reports.
Ad Hoc Project-, maintenance- and issues management
The information flow from one organisational unit or business process to the next other must be auditable. A notification engine must take care of this communication based on a common platform of master data, but addressing the information needs of each individual.
The relevant skills to keep the enterprise alive and operations running independent of the expertise of certain members of the organisation requires a vital knowledge management process at the same time.
Modern Information basis
co.™suite is an integrated System to
- Display multiple external norms and the deduced internal instructions and policies,
- Their risk based implementation,
- Break the requirements down to positions, organisational and geographical units,
- Document the communication between individual and organisation,
- Report item, issue and product oriented,
- Encrypt and treat confidential information duly.
- Documentation binds the internal documentation to external standards, process-oriented and providing each employee a personal view for his/her role,
- Complaints collects quality deviations from various information channels (social Media, E-Mail, phone, …) from users, customers and employees to resolve the timely,
- Ideas is the platform to leverage the creative potential of the organisation stimulating innovation, identification and saving costs,
- Social Radar scans the Internet for current rumours or problems concerning your organisation,
- Training manages the educational and knowledge requirements of the organisation,
- Contracts monitors the commercial and legal side of the business,
- Audits tracks deviations and weaknesses in processes,
- Issues steers all projects and initiatives as an online collaboration tool, without the headache of a complex application,
- Maintenance management allows to plan and monitor large security projects to changing client needs.
- The integrated Dashboard highlights quality risks and KPIs grouped, filtered and sorted by process, geographical, organisational unit, risk level, item or product.
- Erasing redundant information and communication streams,
- Focus on relevant data,
- Clear responsibility scheme,
- Transparent reporting structure and communication channels,
- Stringent monitoring of due dates.
The open and web-based architecture with a user friendly make the co.™suite an essential tool for any risk-, or compliance officer or quality manager in the process industries.
Logical access controls, authentication and encryption provide a secure and reliable technical infrastructure that works in on premise, cloud and hybrid scenarios.
Tablet, Smart- or I-Phone: Information is delivered, wherever required.
Search and navigation lead each user to the relevant content directly. Superfluous complexity is eliminated. User acceptance grows and introduction time shrinks.
All interdependencies are transparent. The risk of quality failures is mastered throughout the entire value chain.