{"id":9035,"date":"2020-04-21T13:18:45","date_gmt":"2020-04-21T13:18:45","guid":{"rendered":"http:\/\/local-preprod.cos.de\/support\/"},"modified":"2020-10-15T08:05:47","modified_gmt":"2020-10-15T08:05:47","slug":"support","status":"publish","type":"page","link":"https:\/\/cos.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:2%;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 20px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-center\" style=\"margin:0;\"><p style=\"text-align: center;\"><span style=\"color: #f89924; font-weight: bolder;\">C.O.S <\/span>Support<\/p><\/h1><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator\" style=\"margin-left: auto;margin-right: auto;margin-bottom:40px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#f89924;border-top-width:4px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: left;\">Our support team answers your questions in German, English and French on the topics:<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 5% + 5% ) * 0.33333333333333 ) );margin-right: 5%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:16px;line-height:27.2px;\"><li class=\"fusion-li-item\"><span style=\"background-color:#f89924;font-size:14.08px;height:27.2px;width:27.2px;margin-right:11.2px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-check fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:38.4px;\">Usage of our applications<\/div><\/li><li class=\"fusion-li-item\"><span style=\"background-color:#f89924;font-size:14.08px;height:27.2px;width:27.2px;margin-right:11.2px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-check fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:38.4px;\">\n<p>Error tickets and improvement proposals<\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"background-color:#f89924;font-size:14.08px;height:27.2px;width:27.2px;margin-right:11.2px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-check fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:38.4px;\">\n<p>Deployment, transports and patching<\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"background-color:#f89924;font-size:14.08px;height:27.2px;width:27.2px;margin-right:11.2px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-check fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:38.4px;\">\n<p>Technical details on infrastructure<\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"background-color:#f89924;font-size:14.08px;height:27.2px;width:27.2px;margin-right:11.2px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-check fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:38.4px;\">\n<p>Questions regarding IT-Security<\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 5% + 5% ) * 0.33333333333333 ) );margin-right: 5%;margin-top:0px;margin-bottom:0%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><ul class=\"fusion-checklist fusion-checklist-2\" style=\"font-size:16px;line-height:27.2px;\"><li class=\"fusion-li-item\"><span style=\"background-color:#f89924;font-size:14.08px;height:27.2px;width:27.2px;margin-right:11.2px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-check fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:38.4px;\">\n<p>Operation and maintenance<\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"background-color:#f89924;font-size:14.08px;height:27.2px;width:27.2px;margin-right:11.2px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-check fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:38.4px;\">\n<p>Performance and reponse times<\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"background-color:#f89924;font-size:14.08px;height:27.2px;width:27.2px;margin-right:11.2px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-check fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:38.4px;\">\n<p>Data quality. cleansing and migrations<\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"background-color:#f89924;font-size:14.08px;height:27.2px;width:27.2px;margin-right:11.2px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-check fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:38.4px;\">\n<p>Tips and tricks<\/p>\n<\/div><\/li><li class=\"fusion-li-item\"><span style=\"background-color:#f89924;font-size:14.08px;height:27.2px;width:27.2px;margin-right:11.2px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-check fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:38.4px;\">\n<p>Subject matter risk-, and quality management<\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 5% + 5% ) * 0.33333333333333 ) );margin-top:0px;margin-bottom:0%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"540\" height=\"350\" title=\"S_Support_450x268_15816015_123rf-free\" src=\"https:\/\/cos.de\/wp-content\/uploads\/2015\/01\/S_Support_450x268_15816015_123rf-free.png\" class=\"img-responsive wp-image-3644\" srcset=\"https:\/\/cos.de\/wp-content\/uploads\/2015\/01\/S_Support_450x268_15816015_123rf-free-300x194.png 300w, https:\/\/cos.de\/wp-content\/uploads\/2015\/01\/S_Support_450x268_15816015_123rf-free.png 540w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/span><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0%;margin-bottom:4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 40px 0px 50px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><div class=\"fusion-text fusion-text-2\"><p>Depending on the agreed service level you receive our competent support during the time windows and within the agreed response times..<\/p>\n<p style=\"text-align: left;\">You can contact our team under <a href=\"mailto:support@cos.lu\">support@cos.lu<\/a> or 0049 2838562 869 0.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/cos.de\/en\/wp-json\/wp\/v2\/pages\/9035"}],"collection":[{"href":"https:\/\/cos.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cos.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cos.de\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/cos.de\/en\/wp-json\/wp\/v2\/comments?post=9035"}],"version-history":[{"count":4,"href":"https:\/\/cos.de\/en\/wp-json\/wp\/v2\/pages\/9035\/revisions"}],"predecessor-version":[{"id":10325,"href":"https:\/\/cos.de\/en\/wp-json\/wp\/v2\/pages\/9035\/revisions\/10325"}],"wp:attachment":[{"href":"https:\/\/cos.de\/en\/wp-json\/wp\/v2\/media?parent=9035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}