{"id":9568,"date":"2020-04-07T11:34:28","date_gmt":"2020-04-07T11:34:28","guid":{"rendered":"http:\/\/local-preprod.cos.de\/beschwerden\/"},"modified":"2020-10-26T08:11:06","modified_gmt":"2020-10-26T08:11:06","slug":"beschwerden","status":"publish","type":"page","link":"https:\/\/cos.de\/en\/beschwerden\/","title":{"rendered":"Complaints"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-center\" style=\"margin:0;\"><p style=\"text-align: center;\"><span style=\"color: #f89924; font-weight: bolder;\">co_<\/span> complaints<\/p><\/h1><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator\" style=\"margin-left: auto;margin-right: auto;margin-bottom:40px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#f89924;border-top-width:4px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #eaeaea;background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );margin-right: 4%;margin-top:40px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><div class=\"fusion-image-carousel fusion-image-carousel-auto fusion-carousel-border\"><div class=\"fusion-carousel\" data-autoplay=\"yes\" data-columns=\"1\" data-itemmargin=\"13\" data-itemwidth=\"180\" data-touchscroll=\"no\" data-imagesize=\"auto\"><div class=\"fusion-carousel-positioner\"><ul class=\"fusion-carousel-holder\"><li class=\"fusion-carousel-item\"><div class=\"fusion-carousel-item-wrapper\"><div class=\"fusion-image-wrapper hover-type-none\"><img decoding=\"async\" width=\"600\" height=\"338\" src=\"https:\/\/cos.de\/wp-content\/uploads\/2015\/02\/TCR_DE_600x338_001.png\" class=\"attachment-full size-full\" alt=\"Complaint management\" srcset=\"https:\/\/cos.de\/wp-content\/uploads\/2015\/02\/TCR_DE_600x338_001-300x169.png 300w, https:\/\/cos.de\/wp-content\/uploads\/2015\/02\/TCR_DE_600x338_001.png 600w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/div><\/div><\/li><li class=\"fusion-carousel-item\"><div class=\"fusion-carousel-item-wrapper\"><div class=\"fusion-image-wrapper hover-type-none\"><img decoding=\"async\" width=\"600\" height=\"338\" src=\"https:\/\/cos.de\/wp-content\/uploads\/2015\/02\/TCR_DE_600x338_002.png\" class=\"attachment-full size-full\" alt=\"Complaint management\" srcset=\"https:\/\/cos.de\/wp-content\/uploads\/2015\/02\/TCR_DE_600x338_002-300x169.png 300w, https:\/\/cos.de\/wp-content\/uploads\/2015\/02\/TCR_DE_600x338_002.png 600w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/div><\/div><\/li><li class=\"fusion-carousel-item\"><div class=\"fusion-carousel-item-wrapper\"><div class=\"fusion-image-wrapper hover-type-none\"><img decoding=\"async\" width=\"600\" height=\"338\" src=\"https:\/\/cos.de\/wp-content\/uploads\/2015\/02\/TCR_DE_600x338_003.png\" class=\"attachment-full size-full\" alt=\"Complaint management\" srcset=\"https:\/\/cos.de\/wp-content\/uploads\/2015\/02\/TCR_DE_600x338_003-300x169.png 300w, https:\/\/cos.de\/wp-content\/uploads\/2015\/02\/TCR_DE_600x338_003.png 600w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/div><\/div><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last\" style=\"width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );margin-top:45px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-right:0px;margin-bottom:10px;margin-left:0px;\"><h3 class=\"title-heading-left\" style=\"margin:0;\"><strong>Complaint management<br \/>\n<\/strong><\/h3><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-clearfix\" style=\"float:left;margin-bottom:20px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#f89924;border-top-width:4px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-1\"><p><span class=\"tlid-translation translation\" lang=\"en\"><span class=\"\" title=\"\">Manage praise and complaints from your customers, business partners and employees flexibly and transparently.<\/span><\/span><\/p>\n<p>Version: 2<\/p>\n<\/div><div class=\"fusion-text fusion-text-2\"><ul>\n<li><a href=\"http:\/\/cos.de\/wp-content\/uploads\/2020\/10\/Flyer_cocomplaints_23102020_EN_web.pdf\" target=\"_blanc\" rel=\"noopener noreferrer\">Download flyer<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 50px;margin-top: 50px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\">What\u2019s co_complaints?<\/h2><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-clearfix\" style=\"float:left;margin-bottom:50px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#f89924;border-top-width:4px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:16px;line-height:27.2px;\"><li class=\"fusion-li-item\"><span style=\"background-color:#f89924;font-size:14.08px;height:27.2px;width:27.2px;margin-right:11.2px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-check fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:38.4px;\">Do want to manage complaints of any source in a single system?<\/div><\/li><li class=\"fusion-li-item\"><span style=\"background-color:#f89924;font-size:14.08px;height:27.2px;width:27.2px;margin-right:11.2px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-check fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:38.4px;\">Should capture and case management provide a high degree of automation and user comfort and run efficiently?<\/div><\/li><li class=\"fusion-li-item\"><span style=\"background-color:#f89924;font-size:14.08px;height:27.2px;width:27.2px;margin-right:11.2px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon fa-check fas\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:38.4px;\">Does your organisation require an end-to-end support from case entry to solution follow up?<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 50px;margin-top: 50px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:40px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\">Professional Complaint Management<\/h2><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-clearfix\" style=\"float:left;margin-bottom:50px;width:100%;max-width:100px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#f89924;border-top-width:4px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-3\"><p>co_complaints provides convenience, through a direct access via (any) browser, integration of familiar Microsoft Office products, enhanced Outlook\/Exchange interface. co_complaints enables the modern information-worker or case manager to perform his daily operations efficiently.<\/p>\n<p>A target-oriented approach to the management of product and service quality or other organisational issues requires an efficient case management process. This process requires consistency on a centralised, reliable and controlled information base that supports all phases of the case life cycle \u2013 starting from a user-friendly case registration mechanism incl. mobile devices leading to a manual and\/or automated pattern recognition. Case bundling, cost allocation and a strict time management allows the user of the powerful reporting tool detailed control of daily operations, performance monitoring and a broad and thorough analysis.<\/p>\n<p>Pattern detection across organisational units, product segments, IT-systems and language barriers, the availability of information about the reusability of standardised solutions and a timely monitoring of critical measures and performance indicators have the strongest impact on the overall product quality and hence customer satisfaction.<\/p>\n<p>Pre-defined business rules route all new cases to the desktop of the case owner. co_complaints structures the case related information and allows the retrieval from any other information sources. First, the case owner qualifies the case and decides on the solution. Once, the resolution strategy with the corresponding tasks is defined, the system\u2019s workflow engine will drive the respective task owners through the resolution process in the pre-set timeline, keeping all stakeholders informed about their obligations and escalating overdue process steps.<\/p>\n<\/div><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1494\" height=\"183\" title=\"TCR_001_EN\" src=\"http:\/\/local-preprod.cos.de\/wp-content\/uploads\/2020\/06\/TCR_001_EN.png\" class=\"img-responsive wp-image-9572\" srcset=\"https:\/\/cos.de\/wp-content\/uploads\/2020\/06\/TCR_001_EN-200x24.png 200w, https:\/\/cos.de\/wp-content\/uploads\/2020\/06\/TCR_001_EN-400x49.png 400w, https:\/\/cos.de\/wp-content\/uploads\/2020\/06\/TCR_001_EN-600x73.png 600w, https:\/\/cos.de\/wp-content\/uploads\/2020\/06\/TCR_001_EN-800x98.png 800w, https:\/\/cos.de\/wp-content\/uploads\/2020\/06\/TCR_001_EN-1200x147.png 1200w, https:\/\/cos.de\/wp-content\/uploads\/2020\/06\/TCR_001_EN.png 1494w\" sizes=\"(max-width: 800px) 100vw, 1200px\" \/><\/span><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 37px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;margin-top:10px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><style type='text\/css'>.reading-box-container-1 .element-bottomshadow:before,.reading-box-container-1 .element-bottomshadow:after{opacity:0.00;}<\/style><div class=\"fusion-reading-box-container reading-box-container-1\" style=\"margin-top:0px;margin-bottom:84px;\"><div class=\"reading-box\" style=\"background-color:#ffffff;border-width:1px;border-color:#cccccc;border-top-width:3px;border-top-color:var(--primary_color);border-style:solid;\"><h2>Other modules<\/h2><div class=\"reading-box-additional fusion-reading-box-additional\">\n<ul>\n<li><a href=\"http:\/\/cos.de\/en\/massnahmen\/\">Issues<\/a><\/li>\n<li><a href=\"http:\/\/cos.de\/en\/ideen\/\">Ideas<\/a><\/li>\n<li><a href=\"http:\/\/cos.de\/en\/dokumente\/\">Documents<\/a><\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_3 1_3 fusion-one-third\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;margin-top:10px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><style type='text\/css'>.reading-box-container-2 .element-bottomshadow:before,.reading-box-container-2 .element-bottomshadow:after{opacity:0.00;}<\/style><div class=\"fusion-reading-box-container reading-box-container-2\" style=\"margin-top:0px;margin-bottom:84px;\"><div class=\"reading-box\" style=\"background-color:#ffffff;border-width:1px;border-color:#cccccc;border-top-width:3px;border-top-color:var(--primary_color);border-style:solid;\"><h2>Industry solutions<\/h2><div class=\"reading-box-additional fusion-reading-box-additional\">\n<ul>\n<li><a href=\"http:\/\/cos.de\/en\/chemie\/\">Chemistry<\/a><\/li>\n<li><a href=\"http:\/\/cos.de\/en\/nahrungsmittel\/\">Food &amp; Beverages<\/a><\/li>\n<li><a href=\"http:\/\/cos.de\/en\/gesundheit\/\">Health care<\/a><\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-top:10px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><style type='text\/css'>.reading-box-container-3 .element-bottomshadow:before,.reading-box-container-3 .element-bottomshadow:after{opacity:0.00;}<\/style><div class=\"fusion-reading-box-container reading-box-container-3\" style=\"margin-top:0px;margin-bottom:84px;\"><div class=\"reading-box\" style=\"background-color:#ffffff;border-width:1px;border-color:#cccccc;border-top-width:3px;border-top-color:var(--primary_color);border-style:solid;\"><h2>Application solutions<\/h2><div class=\"reading-box-additional fusion-reading-box-additional\">\n<ul>\n<li><a href=\"http:\/\/cos.de\/en\/capa\/\">CAPA<\/a><\/li>\n<li><a href=\"http:\/\/cos.de\/en\/schulung\/\">Training<\/a><\/li>\n<li><a href=\"http:\/\/cos.de\/en\/vertraege\/\">Contracts<\/a><\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/cos.de\/en\/wp-json\/wp\/v2\/pages\/9568"}],"collection":[{"href":"https:\/\/cos.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cos.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cos.de\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/cos.de\/en\/wp-json\/wp\/v2\/comments?post=9568"}],"version-history":[{"count":9,"href":"https:\/\/cos.de\/en\/wp-json\/wp\/v2\/pages\/9568\/revisions"}],"predecessor-version":[{"id":10526,"href":"https:\/\/cos.de\/en\/wp-json\/wp\/v2\/pages\/9568\/revisions\/10526"}],"wp:attachment":[{"href":"https:\/\/cos.de\/en\/wp-json\/wp\/v2\/media?parent=9568"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}