Employees who are to follow these guidelines and apply the knowledge at their place of the value chain, have to be informed beforehand. Any new feature or modification will have to be communicated. If they are searching for content, it must be ensured that these are current and historical or invalid content does not appear or is clearly labelled as outdated.
Spontaneous or systematic revision of the content by an editorial function keeps the content current, replaced or updated timely.
The contents are not equally interesting, noteworthy or mandatory for all members of the organisation. Accordingly, each employee must receive his individual information package for his tasks and environment Given today's information overload a sparse, concise and efficient notification procedure is required to avoid a loss of attention.
Members of the organisation can have an obligation to retrieve the information (pull) or the organisation is obliged to notify the recipients (push).
Knowledge management can be run effectively among larger workforces on the basis of personal networks. The flow of information must be steered along organisational and geographical criteria. This dynamic allocation of knowledge is indifferent to fluctuations in knowledge nor in the workforce.
To avoid wasting the attention of the recipients it is best practice to mark slight changes on large content as such.
An internal control system following the principle of segregation of duties provides assurance for the quality of the content. Before any information is communicated within the organisation, it subject to a proactive quality control procedure: