Not only pandemic crisis throw a sport light on the health care sector. Institutions like NHS, CNS, … are subject to continuous observation, criticism but also improvement.
Challenges from epidemic events, hygiene risks of multi-resistant germs, aging pyramid of patients, medical infrastructure, ethical questions, new scientific insights, under growing cost pressure poses challenges on the (public) health sector that it can meet with an appropriate risk- and quality management system only.
Patient surveys with adequate criteria from their perspective/perception of the services is a key to maintaining a high quality level.
The ISO norm 9001 with its risk- and process-based approach requires an integrated system to meet the quality requirements effectively.